Many companies select a specialised agency to manage the entire outsourcing process. While executing the process is fine, the real decisions obviously have to be taken by you.
This is exactly the reason why iBSC concentrates on supporting the Executive with final responsibility for the outsourcing project. We can be a sparring partner with no other interest than to support you.
Cost reduction is for many organisations the most important reason to outsource. However, research indicates that at the same time, organisations are increasingly aware that a strong focus on cost reduction will not produce the required results in the long term.
Outsourcing is also used when significant changes are required in a shorter period of time. Sometimes, an outside party can be more effective. When IT departments have become too large, too slow in supporting the business, outsourcing can be the right choice to regain flexibility and speed.
There are benefits and disadvantages for each of the two. Sometimes a company prefers speed, sometimes best of breed. Ultimate goal should is the quality of service delivery to the business and add value to the company.
Selecting good service providers is just one thing. Although the Outsourcing Industry is improving the outcome, there are still project in the news, which fail to deliver. How can this happen, when you have bought the professional support of consultants (stakeholders themselves), have gone through a very precise process, contracted with professional legal support/law firms? One of the things that companies underestimate, is the level of knowledge how their providers work and operate.
At the top of the list why projects fail is Governance. A robust structure is key to the delivery of what has been the objective from the outset.
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